Gardeners Bow Terms and Conditions of Service
These Terms and Conditions govern the provision of gardening and related services by Gardeners Bow to residential and commercial clients within its service area. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, business, or organisation requesting services from Gardeners Bow.
Company means Gardeners Bow.
Services means any gardening, garden maintenance, landscaping, clearance, or related work provided by the Company.
Site means the garden, land, or premises where the Services are to be carried out.
Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.
2. Scope of Services
The Company provides gardening and related services which may include but are not limited to lawn care, planting, pruning, hedge trimming, weeding, garden tidy-ups, garden clearance, light landscaping, and seasonal garden maintenance. The exact scope of work for each booking will be set out in a quotation, service description, or agreed work schedule.
The Company will exercise reasonable skill and care in the performance of the Services and will aim to complete the work in a timely and professional manner. However, time shall not be of the essence unless expressly agreed in writing.
3. Booking Process
3.1 Initial enquiry
The Client may contact the Company to request an estimate or quotation for the Services. The Company may request information about the Site, the type of work required, and preferred dates and times. In some cases, a Site visit may be required before a quotation can be provided.
3.2 Quotations and estimates
Any quotation or estimate provided by the Company is based on the information made available at the time and is valid for a limited period as indicated by the Company. Quotations may be revised if the Client changes the scope of work, if access is restricted, or if unforeseen conditions are discovered at the Site.
3.3 Acceptance of booking
A booking is considered accepted, and an Agreement formed, when the Client confirms their acceptance of the quotation or estimate and the Company acknowledges the booking and allocates a time slot or schedule. Confirmation may be made verbally or in writing. The Company reserves the right to decline any booking at its discretion.
3.4 Access to the Site
The Client is responsible for ensuring that the Company has safe and adequate access to the Site on the agreed date and time, including access to any communal areas, gates, and driveways. If access is not available, or is delayed, additional charges may apply or the visit may be treated as a late cancellation.
4. Client Responsibilities
The Client agrees to:
a. Provide accurate information about the Site and the work required.
b. Ensure that the Site is reasonably clear of obstructions, personal items, and animal waste before work commences.
c. Notify the Company of any hazards, underground services, or restrictions that may affect the Services.
d. Secure any pets and inform neighbours if access through shared areas is required.
e. Obtain any necessary permissions, approvals, or consents from landlords, neighbours, or managing agents.
5. Payments and Pricing
5.1 Rates and charges
The Company will confirm the applicable rates, whether hourly, daily, or fixed price, at the time of booking. Additional charges may apply for green waste removal, disposal fees, materials, specialist equipment, or work carried out beyond the agreed scope.
5.2 Deposits
The Company may require a deposit or part payment in advance, particularly for larger projects or where materials must be purchased. Any deposit amount and due date will be communicated during the booking process. Work may not commence until the deposit has been received and cleared.
5.3 Payment terms
Unless otherwise agreed, payment is due on completion of the Services or in accordance with staged payment milestones specified in the quotation or invoice. The Company accepts a range of payment methods, which will be communicated to the Client in advance. The Client agrees to pay all invoices in full without deduction or set-off.
5.4 Late payment
If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover any reasonable costs incurred in pursuing payment. The Company may suspend further Services until all outstanding sums are settled.
6. Cancellations and Amendments
6.1 Client cancellations
The Client may cancel or reschedule a booking by giving reasonable notice to the Company. The required notice period and any applicable cancellation charges will depend on the nature of the booking and will be explained at the time of confirmation. As a general guideline, cancellations made at very short notice may incur a charge to cover lost time and any costs already incurred.
6.2 Company cancellations
The Company reserves the right to cancel or postpone a booking due to adverse weather conditions, staff illness, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will seek to reschedule the work at a mutually convenient time. Where a deposit has been paid and no alternative date can be agreed, the Company will refund any amounts paid in respect of Services not delivered.
6.3 Amendments to scope
If the Client wishes to change the scope of work after a booking has been confirmed, the Company will advise whether the changes are feasible and whether any adjustment to the price or timescale is required. Any variations must be agreed before the additional work is carried out.
7. Garden Waste and Environmental Regulations
7.1 Handling of garden waste
The Company will follow applicable regulations and good practice for the handling, storage, and transport of garden waste and other materials generated during the Services. Unless expressly included in the quotation, the removal and disposal of green waste, soil, turf, and other materials will be charged separately.
7.2 Disposal responsibility
Where the Client opts to retain or dispose of garden waste themselves, the Company will leave such waste in a designated area at the Site. The Client is responsible for ensuring that any waste they retain is handled and disposed of lawfully and in a way that does not cause nuisance or environmental harm.
7.3 Compliance with local rules
The Company will comply with relevant waste regulations, including rules relating to the transport and disposal of green waste, soil, and non-organic materials. The Client agrees not to request the Company to dispose of waste in a manner that would breach any law or regulation.
8. Materials, Plants, and Guarantees
8.1 Supply of materials and plants
Where the Company supplies materials, plants, or products as part of the Services, it will use reasonable endeavours to ensure they are of suitable quality and fit for the intended purpose, based on the information provided by the Client.
8.2 Availability and substitutions
All materials and plants are subject to availability. If a particular item is unavailable, the Company may suggest a suitable alternative in consultation with the Client. If no acceptable alternative can be agreed, the relevant item may be omitted and any pre-paid amount for that item will be adjusted.
8.3 Plant establishment
The successful establishment of plants, turf, and seeds is dependent on many factors beyond the control of the Company, including weather conditions and aftercare by the Client. Unless expressly stated otherwise, the Company does not guarantee the long-term survival or performance of plants, lawns, or seeds once the Services are complete.
9. Health, Safety, and Site Conditions
9.1 Safety standards
The Company will take reasonable steps to ensure that its work is carried out safely and in accordance with applicable health and safety requirements. The Client agrees not to interfere with equipment or work in progress and to keep children, pets, and other persons away from hazardous areas.
9.2 Adverse conditions
If the Site is waterlogged, unsafe, or otherwise unsuitable for the Services to be carried out, the Company may postpone or adapt the work to protect the safety of staff and the condition of the garden. Additional visits or remedial work arising from adverse conditions may be charged separately.
9.3 Existing damage and utilities
The Client must inform the Company of any hidden services such as cables, pipes, and irrigation systems. The Company will not be liable for damage caused to underground services that were not reasonably identifiable or disclosed. Similarly, the Company accepts no responsibility for pre-existing damage at the Site.
10. Liability and Limitations
10.1 General liability
The Company will be liable for loss or damage directly caused by its negligence or breach of contract, subject to the limitations set out in this Agreement. The Company will not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of enjoyment, or loss of anticipated savings.
10.2 Limitation of liability
To the maximum extent permitted by law, the total liability of the Company to the Client arising out of or in connection with the Services shall not exceed the total price paid or payable for the relevant Services. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.
10.3 Client property
While the Company will take reasonable care, the Client is responsible for securing valuable items, vehicles, garden ornaments, and personal property. The Company shall not be liable for accidental damage to items left in vulnerable positions, or for normal wear and tear resulting from the Services.
11. Complaints and Dispute Resolution
If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible. The Company will investigate the matter and, where appropriate, offer a remedy such as additional work, a partial refund, or another reasonable solution. Both parties agree to act in good faith and to attempt to resolve disputes informally before considering further action.
12. Data Protection and Privacy
The Company may collect and store personal information about the Client, such as name, address, and details of the Site, for the purpose of managing bookings, providing Services, and maintaining records. The Company will handle such information in line with applicable data protection legislation and will not sell personal data to third parties.
13. Force Majeure
The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control. These may include extreme weather, acts of nature, accidents, strikes, staff illness, or interruption of utilities. In such cases, the Company may reschedule or cancel affected Services without liability, apart from the return of any payments for Services not delivered.
14. Variations to Terms
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication. For ongoing or long-term arrangements, the Company will notify the Client of any material changes where reasonably practicable.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim relating to these Terms and Conditions.
16. Entire Agreement
These Terms and Conditions, together with any written quotation or service schedule issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services. No other statement, representation, or promise shall be binding unless expressly agreed in writing.
By proceeding with a booking or allowing work to commence, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
